Subscriptions
This is where you will find all the information on billing, plans, payments, invoices, and the bits in between.
Popular this week
Cancellation & refunds
How to cancel a WeTransfer subscription, whether you signed up through our website, the Apple App Store, or Google Play — plus the 28-day grace period for active transfers.
WeTransfer's refund policy — eligibility, refund windows by plan, exclusions, plus how to request a refund for a website, Google Play, or Apple App Store subscription.
How to pause a WeTransfer subscription for two weeks, what the pause does (delays next billing by 2 weeks, full access retained), and auto-resume.
Payments & billing
All WeTransfer subscriptions renew automatically. To stop a renewal, cancel before the end of the billing cycle.
Supported payment methods for WeTransfer subscriptions — PayPal, credit card, and localized methods like iDEAL and SOFORT.
How to update billing information and payment method via Workspace > Account Settings > Plan and Payment, including VAT validation.
Common billing problems and how to fix them — failed payments, missing or incorrect invoices, can't access receipts, can't find the Cancel button, paid subscription not applied to account.
How VAT applies to WeTransfer subscriptions for EU customers — enter VAT at sign-up, mandatory VAT in NL and IT, VIES validation.
How to find and download WeTransfer subscription receipts from Account Settings > Plan and Payment > Receipts.
Why your bank may ask you to authenticate a WeTransfer payment — EU PSD2 Strong Customer Authentication (SCA) and how the verification step works.
Why you may see WeTransfer charges while logged into a Free-plan account — the subscription is likely linked to a different email address (including private relay addresses).
Plans & limits
How to upgrade, downgrade, or switch billing cycle on a WeTransfer subscription — immediate upgrades, end-of-cycle downgrades, monthly to yearly switch.
How WeTransfer free trials work — try the plan with no initial payment, and cancel before the trial ends to avoid charges.
An overview of WeTransfer's subscription plans — Free, Starter, Ultimate, Teams, and Enterprise — and what each one includes in terms of transfer counts, data caps, storage, and speeds.
Mobile app store subscriptions
Managing a WeTransfer subscription purchased via the iOS App Store — all changes happen in-app, refunds go through Apple.
WeTransfer subscriptions purchased through Apple App Store or Google Play — how they differ from website subscriptions, where to manage them, and limitations.
How to switch from an Apple App Store or Google Play Store WeTransfer subscription to a website-based subscription.
Sign in to reach support.
If you are having trouble signing in then please click here.