WeTransfer Collect

If you haven't used Collect in a while, your account can expire. After one year of inactivity, your account is deleted and content can't be recovered.

Accounts are optional with Collect. Free accounts get 5GB cloud backup; Collect Pro gets 200GB. Without an account, content stays only on the device.

How to cancel a Collect Pro subscription on iOS or Android, and what happens to your boards during the 16-day grace period after cancellation.

How to add items to Collect boards on mobile and web. Updates are reflected automatically across shared boards.

How to create, edit, and move items between Collect boards on mobile and web.

How to leave or delete a Collect board, and what happens to the content based on whether others are on the board.

How to search for boards in the Collect app and on Collect web.

How to share Collect boards with view-only or edit access on mobile and web, and why unsharing a board isn't possible.

Troubleshooting steps when downloads from Collect fail or get delayed — app version, OS update, network, storage.

Troubleshooting steps when Collect uploads fail or stall — batch size, app/browser version, OS update, network, file access.

Why Collect content can disappear — expired account, no account, unsynced files, or unsupported video playback in Collect Web.

How to add, edit, and delete captions on Collect items, on mobile and web.

How to save files from Collect to your device on iOS, Android, and web.

How Collect sync works across iOS, Android, and web. With an account, boards auto-backup; without one, content stays only on the device.