I can't download from Collect

There are several reasons why you could be encountering a failed or delayed download. We recommend following these troubleshooting steps.

A fresh start may solve this for you. Force close the app or restart your device, and try the download once more.

Make sure the Collect app is updated to the newest version. If you're in a browser, make sure it is updated to its newest version.

Make sure your device's operating system is updated to the newest version.

Check your internet connection. We would advise you to use WiFi instead of mobile data. Restart your modem/router.

Make sure you have enough storage space left on your device to download the files.

Troubleshooting steps when downloads from Collect fail or get delayed — app version, OS update, network, storage.

I can't download from Collect — WeTransfer

WeTransfer Collect

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Search the help centre, browse by topic, or speak to support. Whichever's easiest for you.

Find answers about your account, transfers, subscriptions and more.

Help centre — WeTransfer

Contact your account manager for any questions. If you're not yet an Enterprise customer, click the button to submit an enquiry.

If you are having trouble signing in then please <link>click here</link>.

The United States Edition

See portals and reviews in action

Portals and reviews are client-friendly tools that keep everyone on the same page.

No one likes endless email threads or losing attachments. With portals, everything lives in one place, from assets to feedback and approvals.

Keep everything in one place

Previews let clients see your work without having to download assets or software. No more missing fonts or full storage.

Save space (and sanity)

Request actions from clients to get the type of feedback you need for each round, from making selects to granting approvals.

Let clients know what’s needed

Easy for clients,<br>easy for you

Introducing portals and reviews—your work and feedback, all in one place. Get full access with WeTransfer Premium.

The simplest way to get the sign-off you need

Portals help you and your clients easily keep track of all the creative work you share—from first draft to final sign-off (and everything in between). Say goodbye to lost links and messy desktops.

Portals

Organize your projects and clients

Send really big files regularly

Share work with no limits

Premium

Portals and reviews help you keep track of all your clients, projects, and feedback—so you can focus on making your next masterpiece.

Start delivering your best work

Put your work in portals so your clients can review with ease, making feedback something to look forward to.

Reviews

No one likes final-hour feedback. Set a due date for clients to give their input and keep all your projects on schedule.

Make every project punctual 

View the status of your work by tracking feedback and approvals.

Keep track of progress

Clear communication with comments

Feel good about feedback with reviews

Send and receive files from your custom WeTransfer page with a unique URL. You can also upload an image to the notification emails where recipients download your files—so you can impress clients from the moment you hit send.

Set a custom URL and give your download page a name

Create your page

Upload up to five rotating images or videos to your page

Add a background

Add an image to transfer emails (the ones with a download link)

Customize transfer emails

Custom download pages and emails

Send large files like a pro

You create together, so why not send files together? With WeTransfer Pro, your team can send files from a shared, branded WeTransfer page and manage file transfers in one place. WeTransfer is a simple, secure way to bring your team (and the files you share) together.

Centralize your file transfers to access all your data from one shared space

1 TB of transfer storage per person

Track download links and manage file transfers as a team

Shared file transfer overview

Show off your teamwork with a branded page and download notification emails

Custom team branding

Team collaboration

Send large files,
together

The simplest way to send big files.

WeTransfer Pro

Be the first to try portals, a new way to organize your work and share files with clients for review. Get the feedback you need and keep it all in one place for a rock-solid workflow.

Exclusive access

Get a sneak peek

For simple file sharing

Free plan

For professionals and teams

With WeTransfer Pro, you can securely send any file up to 200 GB to anyone, even if they don’t have a WeTransfer account.

Sending files has never been easier.

“WeTransfer Pro gives us an <strong>immaculate client-facing window</strong> for our file transfers and neatly integrates our branding.”

“We trust WeTransfer Pro. It’s secure, and we love that we can showcase our branding when we send files.”

Your files are secure with WeTransfer. Two-factor authentication and data encryption are always included—but with WeTransfer Pro, you get even more security. Control file access with password protection and custom link expiration.

TLS and AES-256 encryption help us securely send and store your files

Data encryption

Set a (super secret) password so only you and your recipients can access your uploaded files

Password protection

Decide how long a file transfer is available for download

Custom file expiration dates

Add an extra layer of security to your account by connecting an authenticator app

Two-factor authentication

Extra security

Send large files securely

Send any file format, just drop them into the file upload window

Upload 200 GB of files

Keep all your file transfers in one place (thanks, cloud storage)

1 TB of transfer storage space

Simply upload your high-res videos, large raw images, or heavy design files. Then choose how to transfer your files, either by sending an email or creating a download link to share anywhere you want. Don’t worry about email file size limits, splitting up your files, or downloading new software again.

I can't download from Collect

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I can't download from Collect

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