Refund policy

This Refund Policy explains when and how refunds may be issued for our services. As set out in the WeTransfer Terms of Service, all valid charges are non-refundable, except as expressly provided in those terms and in this Refund Policy.

Eligibility for refunds

• All plan users are eligible for a refund on our self-service platform, with the exception of Enterprise customers who purchased their subscription through our Sales team.
• Refund requests must be submitted within the applicable refund window specified below.
• Only the most recent charge is eligible for a refund, unless additional charges occur during the refund window.

Refund windows

• Weekly plans: requests must be received within 20 days of the contested charge.
• Monthly plans: requests must be received within 20 days of the contested charge.
• Yearly plans: requests must be received within 60 days of the contested charge.

If you are a consumer residing in the European Economic Area or the United Kingdom on an automatically renewed annual plan, you can request a refund even after the above 60-day period. In this case, we'll refund you the pro-rated amount of the Subscription Fee for the remainder of your Subscription Period after your Subscription Plan is cancelled.

Local-specific refund conditions may apply depending on applicable laws or regulations.

Exclusions

Refunds will not be issued if:

• You downgrade your plan. Downgrades take effect at the end of your current subscription period, and no refund or credit is provided.
• Your request is submitted outside the applicable refund window.
• You purchased your subscription from the Apple App Store. In such cases, Apple is responsible for processing refund requests — see the Apple App Store refunds section below.
• You have already received a refund within the last six months.

Website and Google Play refunds

If you subscribed via the WeTransfer website or the Google Play Store, you can request a refund directly through your WeTransfer account:

1. Log into your WeTransfer paid account.
2. Visit the Self-service Refund Page at wetransfer.com/account/refund.
3. Follow the instructions and submit your refund request.

The last payment will be automatically refunded, and your account will be downgraded to the Free plan. Please allow 5 to 10 working days for the funds to be reimbursed.

The self-service tool does not support SEPA or iDEAL payments — if you paid that way, contact Support with your last payment date and the last 4 digits of your IBAN.

Apple App Store refunds

If you subscribed through the App Store, your purchase is managed by Apple — we cannot process refunds on Apple's behalf. Request a refund directly from Apple:

1. Go to reportaproblem.apple.com and sign in with the Apple ID you used to purchase your subscription.
2. Tap or click I'd like to > Request a refund.
3. Select the reason for the refund request and tap Next.
4. Select the WeTransfer purchase and tap Submit.

Apple decides whether to approve the refund and how long it takes. For full details, see Apple Support's refund article.

Effect of a refund

Once a refund is processed, your paid subscription is cancelled and your WeTransfer account is downgraded to the Free Plan immediately.