If you're being charged by WeTransfer but the account you're logged into shows a Free plan, this usually means that the subscription is linked to a different email address.
Why this happens
Subscriptions can only be set up manually — selecting a paid plan, entering payment details, reviewing the price, and confirming the purchase. They cannot be activated automatically. So if you're being charged, a subscription was set up at some point on some account.
Find the email address linked to your subscription
- Search your email inboxes (including work, school, old, or inactive accounts) for 'WeTransfer' or 'Welcome to your new plan'. The subscription confirmation email will indicate which email address is associated with the paid plan.
- Try logging in with every email address you may have used — personal, work, school, older accounts. If you don't remember your password, use the Forgot password option.
If you're using an Apple device
If you created your account using Sign in with Apple, you may have chosen to use Hide My Email. When enabled, Apple generates a private relay email address (ending in @privaterelay.appleid.com) that forwards to your real inbox. Your WeTransfer subscription could be linked to that private relay address.
On iPhone or iPad: Settings > Apple ID name > Sign in with Apple > WeTransfer. On Mac: System Settings > Apple ID > Sign in with Apple > WeTransfer.
If you can't locate the account
Contact our Support Team and include as many details as possible to help us identify the payment:
- The charge date
- The exact amount charged
- The last 4 digits of the card used
- The payment method used (credit card, PayPal, etc.)
- A screenshot of the WeTransfer transaction from your bank statement, clearly showing the WeTransfer Transaction ID
- Any possible email addresses that may be associated with the subscription