How do I set up a background for my emails?

You can add an extra level of customization to your transfers by adding an email background. Every transfer you send will use this background, alongside your avatar if you've uploaded one.

How to set it up

1. Click your name/logo in the top right corner, go into Account, and hit Branded emails.
2. Choose Upload background.
3. Select your image (remember the requirements you're seeing in your account).
4. Click Save changes.

Size your email background to 1600 x 800 pixels for best results. The appearance of your account will vary according to your subscription plan.

Known email client issues

We've had reports of our emails not loading or rendering properly in several email clients. Most issues are your email client's security features blocking certain elements, but we have confirmed a few incompatibilities — especially with email backgrounds:

• The background image does not display in some versions of Outlook.
• The background image appears in a tiled pattern, repeating the same image next to itself.
• Problems with the header section of the email not appearing with Outlook 2010.
• Outlook 2016 scrambles the layout at times.
• Lotus Notes has several issues with the new email template.
• Airmail (at least older versions) tiles the background.
• The email background appearing pixelated (usually on high-res screens).

Even if you don't see the layout of your emails for any of the above reasons, this does not necessarily mean your recipients won't.