How do I manage my Workspace?

Your workspace settings are where you can manage your workspace branding, members, and billing.

Brand

The Brand section lets you customize your WeTransfer account to match your brand. Here, you can:

• Change your workspace name and icon — these are visible to all visitors on your profile page.
• Edit your page name and URL. The URL you choose must not already be in use by another account. Once you create a new custom URL, the old domain becomes available immediately.
• Set a branded background — upload up to 5 rotating videos or images.
• Add social links to your branded and custom backgrounds.
• Customize your emails by setting a background for transfer emails. For best results, your image should be 1600 x 800 pixels and no larger than 3 MB.

Plan and payment

Here's where you manage your subscription plan and billing information. If you signed up for a Teams plan, you can:

• Manage your subscription — change billing cycle, cancel, view plan details.
• Update the number of seats. To remove a seat, first free it up by removing a member.
• Edit billing information and payment details.
• Download your recent receipts.

If you signed up for an Enterprise custom solution through our Sales team, contact your dedicated account manager for help managing your plan.

Members

Add a member

Insert their email address and click Send invite. They'll receive an email with a link to accept. You'll receive a confirmation email once they've accepted.

• Inviting is free if you have empty seats. Otherwise, a new seat is added automatically (extra fee equal to your subscription cost).
• If someone joins halfway through a billing period, you'll be charged pro rata.
• If you signed up for Enterprise, your next invoice will reflect the updated cost for the added seats.

Simplify member management with your email domain

If you're on Teams, you can verify your company's email domain. This lets you view all free WeTransfer users with the same domain and invite them to your workspace in just a few clicks.

Revoke an invitation

Click the 3 dots (...) next to the name of the member you'd like to revoke the invitation for, then click Revoke.

Remove a member

1. Click on the ellipsis (...) next to their name.
2. Select Remove from the drop-down menu.
3. Confirm your decision in the pop-up window.

Removing a member frees up a seat, but the seat must be manually removed from Plan and Payment to lower the subscription cost.

Change a member's role

Click on the dropdown next to the member's name and select their new role — you can change them from member to admin or vice versa.

Transferring workspace ownership

You can transfer workspace ownership to another admin directly from your workspace settings.

How to transfer ownership

1. From your workspace, go to Members.
2. Click the ⋯ menu next to the Admin who should take over and choose Transfer ownership.
3. Read the warning, then type TRANSFER OWNERSHIP to confirm. We'll email the new owner a link to accept.
4. The new owner opens the link from their email and accepts.
5. You'll see a banner above the members list once they've accepted. Click Complete transfer to finalize. Both accounts are signed out immediately and the swap takes effect.

Things to know before transferring

• The swap is final. Once completed, you and the new owner exchange accounts: they take over the workspace, branding, plan, billing, and members; all transfers and workspace data remain intact.
• Both accounts are signed out at the moment of swap. Any saved password is reset and multi-factor authentication is cleared on both accounts. The next time either of you logs in, you'll receive a one-time code by email — you can set a new password and re-enable MFA from your account settings afterwards.
• You can cancel a pending transfer at any time before the new owner accepts, and even after they accept, until you click Complete transfer.
• After the swap, you and the new owner inherit each other's transfer history and account data. If you'd like to request a copy of, modify, or delete the transfers you sent from your original account before the swap, you can do that from our privacy page.

Who can be made the new owner

The self-serve transfer works only when the new owner meets all of these:

• They are an Admin in the workspace (you can change their role from the Members list first if needed).
• They use email-based login — either a password or a one-time email code. Accounts that log in only with Google or via enterprise SAML SSO can't currently be made the new owner.

Need help?

If you can't see the Transfer ownership option, hit an error, or your new owner can't accept the email — reach out to our customer support team and we'll be happy to help.