Trouble logging into your account

There are multiple reasons why you might have issues logging into your WeTransfer account. Work through the sections below to find the one that matches your situation.

Wrong login method

We have two methods you can use to sign up or log in to your account:

• Email
• Social sign-up — Google, Apple, or Slack. If you use this option, you must click on the Continue with Google/Apple/Slack button to be redirected to that platform's login screen.

Forgot password

• Accounts created before November 2024 (excluding social login accounts) require a password to be set.
• If you've forgotten your password, click on the Forgot password button under the login box to change it.
• An email will be sent to the email address linked to your WeTransfer account.

I'm not receiving my verification codes or password reset emails

• The most common reason is that your mail server is rejecting our emails or considering them spam.
• Add our email address noreply@wetransfer.com to your trusted contacts.
• Use the email's search function to look for noreply@wetransfer.com.
• If you are using an external email client (for example, Office 365) or a mobile device to view your emails, some folders may be hidden. Try logging into your mail account using the web browser directly.

You're signing up for a new account instead of logging in

If you run across an error message telling you that there's already an account linked to your email address, you've most likely clicked the wrong button and are signing up for a brand new WeTransfer account rather than logging into your pre-existing one.

You don't have an account

• Receiving transfers with WeTransfer doesn't require registering for an account.
• If someone else has sent you a file, it doesn't automatically mean you've got an account with us — in fact, you most likely don't.
• As part of our continued efforts to keep your account secure, as of November 2024, anyone sending a transfer must create an account.

Two-factor authentication app or codes are not working

• Recover access to the phone you used to set up two-factor authentication for your WeTransfer account.
• If you uninstalled the authenticator app, install it again and look for WeTransfer on the list of connected accounts.
• If you used Google Authenticator, you might have logged in to the authenticator app with your Google account. If so, you should be able to see the accounts connected to it and the related codes even when using a different device.

If you're still blocked by 2FA after following the steps above, we can help change the email address on file with this account to free it up, so you can create a new account using the same email address. Please know that:

• We won't be able to migrate any of your past transfers.
• If you signed up using one of our social logins, we won't be able to edit your email address.

You get an error when you try to log in

General login errors often stem from cookie or cache issues, or a misconfigured device clock.

• Reset your cookies and cache (see per-browser steps below). This will remove any auto-filled emails and preferences you've set with WeTransfer.
• Try logging in from a different browser.
• Check that your device clock is displaying the correct time. On Mac, go to System Settings to set the date and time automatically. On PC, click the clock and select Change date and time settings, then check the Internet Time tab to synchronize with an internet time server.
• Disable your browser extensions, including ad blockers, which can interfere with our platform. You can manage extensions from your browser's settings menu.

How to clear cookies and cache by browser

Google Chrome

1. Click the three-dot menu (top right) > Delete browsing data. Or press Ctrl+Shift+Delete (Windows/Linux) / Cmd+Shift+Delete (Mac).
2. In the Time range dropdown, select All time.
3. Check the boxes for Cookies and other site data and Cached images and files.
4. Click Delete data and restart the browser.

Firefox

1. Click the three-line menu (top right) > Settings > Privacy & Security.
2. Under Cookies and Site Data, click Clear Data.
3. Check both Cookies and Site Data and Cached Web Content, then click Clear.
4. Restart the browser.

Microsoft Edge

1. Click the three-dot menu (top right) > Settings > Privacy, search, and services.
2. Under Clear browsing data, click Choose what to clear.
3. In the Time range dropdown, select All time. Check Cookies and other site data and Cached images and files.
4. Click Clear now and restart the browser.

Safari

1. From the menu bar: Safari > Settings (or Preferences) > Privacy.
2. Click Manage Website Data, then Remove All. Confirm by clicking Remove Now.
3. To clear cache, enable the Develop menu (Settings > Advanced > Show features for web developers), then choose Develop > Empty Caches from the menu bar.
4. Restart Safari.

I've been blocked after too many failed login attempts

• Check your email. We will send you a message with instructions on how to unblock yourself.
• If you didn't receive the email — not even in spam or hidden folders — the most probable scenario is that you've signed up with your Google, Slack, or Apple account. In that case, you cannot log in by entering an email and password on our website. Click on the Continue with Google/Slack/Apple button to log in.
• You may not have an account with us at the email address you tried to use. Check for misspellings, try to remember if you changed your email address, or you may have never signed up at all. If you signed up for an account with us, you would have received a welcome email at that address.

Additional troubleshooting steps

If none of these troubleshooting steps have resolved your issue, try the following:

• Check the URL for misspellings. If you receive an error message stating 'Your connection is not private/secure', remove the 'www' part.
• If you are using a company computer or network, contact your IT department to ensure there are no issues on their end and that our service isn't blocked or interfered with.
• Restart your computer or mobile device, and restart your modem/router. A fresh start might solve your problem.
• Update your operating system and browser to the latest versions.
• Try using another up-to-date browser or your browser's incognito/private mode.
• Check your firewall, antivirus, and VPN. Turn them off one by one to see if they are causing your issue.