Not receiving emails from WeTransfer? Here's how to fix it

If you've stopped getting emails from WeTransfer — like transfer notifications or download links — your email address may have been accidentally removed from our mailing list.

If you're logged in to your WeTransfer account

1. Go to wetransfer.com/fix-emails.
2. WeTransfer will automatically check your email address.

If you see 'You're not receiving our emails', your address has been removed from our list. Click Re-enable emails to fix it. Once re-enabled, you'll see a 'You're back in' confirmation, and you'll start receiving transfers and notifications from WeTransfer again right away.

If you see 'Your email looks fine', your address is active — check your spam or junk folder in case something's been filtered there.

If you're not logged in

1. Go to wetransfer.com/remove-unsubscribe.
2. Enter the email address that's stopped receiving WeTransfer emails.
3. Click Send verification code.
4. Check your inbox for a 6-digit code from WeTransfer.
5. Enter the code and click Verify and re-enable emails.
6. You'll see a 'You're back in' confirmation — your email address is now active again.

Didn't get the code?

• Wait 60 seconds, then click Resend code.
• Make sure to check your spam folder too.

Note: If you see 'Your email looks fine' after entering your address, your account isn't on the suppression list — you should be receiving our emails normally. If you're still not getting them, check your spam or junk folder, or check with your email provider in case WeTransfer emails are being filtered.

I'm not receiving password reset emails

You've tried to reset your password, but after waiting and checking your spam and hidden folders, the reset email doesn't arrive. The most probable scenario is that you've signed up with your Google, Slack, or Apple account.

• If you've signed up with your Google, Slack, or Apple account, you do not have a password set with WeTransfer — meaning you cannot log in by entering an email address and password on our website.
• To log in, click on the Continue with Google/Slack/Apple button.
• If you've signed up with a social account and there's no password set with WeTransfer, requesting a password reset will not work — there's no password to reset.

Also, if you see a message that your account is blocked because of too many failed login attempts, this is probably because you're trying to log into an account that doesn't exist (one that uses your email address and a password). Your actual account is doing just fine and can be accessed by clicking the Continue with Google/Slack/Apple button.

Other things to try

• Add our email address noreply@wetransfer.com to your trusted contacts.
• Use the email's search function to look for noreply@wetransfer.com.
• If you are using an external email client (for example, Office 365) or a mobile device to view your emails, some folders may be hidden. Try logging into your mail account using a web browser directly.
• Keep your inbox from getting full.
• Ask your system administrator to make sure your out-of-office reply is not set to be a bounce message from your mail server.