You can reach WeTransfer Support through the help drawer in your account. Every conversation starts with our AI support assistant, Jim. If Jim can't fully resolve the issue, our human support team picks it up from there.
On desktop web
- Log in to your WeTransfer account at wetransfer.com.
- Click the question-mark (?) icon in the top-right corner.
- In the help drawer, select Start a conversation.
- Describe your issue. Jim will reply right away.
On mobile web
- Log in to your WeTransfer account at wetransfer.com.
- Tap your profile picture in the top-right corner.
- From the dropdown, select Help.
- Choose Start a conversation and describe your issue.
What happens in the conversation
Jim handles most product, account, transfer, upload, download, and billing questions directly. If your case needs human follow-up — for example a refund decision, account verification, or a more complex billing review — Jim hands it over to our human support team, who'll take it from there.
If you need to leave the chat
No problem. If you close the tab or step away, the conversation isn't lost — we'll continue by email so you can pick it back up whenever it suits you.
A note on phone support
We don't offer phone support. Everything goes through the chat (and email follow-up if you leave it), which keeps a written record both sides can refer back to.
Browsing articles instead
If you'd rather look something up yourself, the Help Center has searchable articles on transfers, subscriptions, account settings, and troubleshooting.