If WeTransfer won't load, shows an error, or won't open at all, something between your device and our site is interfering with the connection. Work through the steps below.
Things to try
- Check your computer's clock. An incorrect system clock is a surprisingly common cause of 'your connection is not private' warnings.
- Check the URL. If you see a security warning, try removing 'www' from the start.
- Check for browser extensions and ad-blockers. Disable them one by one and reload after each.
- Restart your computer or mobile device, and your modem/router.
- Clear cookies and cache for WeTransfer (will remove auto-filled emails and saved preferences).
- Update your operating system and browser to the latest versions.
- Try another up-to-date browser, or incognito/private mode.
- Temporarily disable your antivirus, firewall, or VPN.
- If on a work device or corporate network, ask your IT department whether WeTransfer is permitted.