How do I share HAR logs with our Support Team?

When you encounter an issue or error on the WeTransfer website, a team member may ask you to record a HAR file while the issue occurs to help with troubleshooting.

Google Chrome

1. Right-click on the page where you're experiencing the issue and select Inspect.
2. In the developer tools panel, select the Network tab. Keep the menu open while you reproduce the issue.
3. Make sure the round record button is red. If gray, click to start recording. Check the Preserve log box.
4. Click the gray crossed circle to clear existing logs.
5. Reproduce the issue while network requests are recorded.
6. Right-click anywhere in the network log and click Save all as HAR with content. Save the file and send it to our Support Team.

Firefox

1. Open the Firefox menu (three horizontal lines, top right) and navigate to More tools > Web Developer Tools. You can also use the keyboard shortcut Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac).
2. Select the Network tab in the developer tools panel.
3. Check the Persist Logs box (the cog icon menu) so logs aren't cleared on page reload.
4. Reproduce the issue while the network requests are recorded.
5. Right-click anywhere under the File column and click Save All As HAR.
6. Save the HAR file and send it to our Support Team.

Microsoft Edge

1. Open Edge and navigate to the page where you're experiencing the issue.
2. Press F12 to open the developer tools, or right-click on the page and select Inspect.
3. Select the Network tab. Keep the menu open while reproducing the issue.
4. Make sure the round record button is red. If gray, click to start recording. Check the Preserve log box.
5. Reproduce the issue while network requests are recorded.
6. Right-click any entry in the network log and select Save all as HAR with content. Save the file and send it to our Support Team.

Safari

1. Open Safari Settings (or Preferences) > Advanced and enable Show features for web developers (older versions: Show Develop menu in menu bar).
2. Once enabled, click Develop in the menu bar > Show Web Inspector. You can also use the keyboard shortcut Cmd+Option+I.
3. Click the Network tab. Keep the inspector open while reproducing the issue.
4. Reproduce the issue, then click the Export icon (top right of the network log) and save the HAR file. Send the file to our Support Team.