Experiencing an error code while using WeTransfer? Here's how to troubleshoot generic errors and expired/incomplete download links.
Generic error code
If you see a generic error message while using our website, here are a few things to try:
- Clear your browser's cache and cookies and refresh the page.
- Restart your computer or mobile device and your router/modem.
- Switch to another browser to see if the issue persists.
- Try incognito mode to see if the issue persists.
- Make sure you have a stable internet connection.
- Make sure your browser and operating system are updated to the latest version.
- Check if you have any ad-blockers enabled. If so, disable them and try again.
- Update or turn off your antivirus, firewall, and VPN.
- Contact your IT department if you're using a company computer or network.
Expired or incomplete download link
If you see an error code when attempting to download a file:
- Retry the download. Open the original transfer link from the email and click Download again.
- Make sure the download link isn't incomplete. This can happen if you copy the link from your browser's download manager.
- Make sure the download link isn't expired. Transfers will only be live for a certain amount of time as set by the sender. You may see that the transfer is recoverable — to access this you'll need to be on an Ultimate plan.
- Double-check that you are using the exact link provided in the notification email and copy the full URL directly from the email or your account.