If WeTransfer loads but feels frozen — the Send or download button is grayed out, the cookie pop-up won't respond, or buttons are cut off — the cookie wall is most likely being blocked by a browser extension or pushed off-screen by your zoom level.
Send or download button grayed out
A grayed-out Send (or Download) button almost always means the cookie consent banner is being suppressed and you haven't been able to accept it. Try these fixes in order:
- Disable any ad-blockers, tracking-protection extensions, or anti-virus browser plugins, then refresh the page. uBlock Origin, AdBlock Plus, Ghostery, and Privacy Badger are common culprits.
- Try incognito/private mode — most extensions are disabled there by default.
- Zoom out your browser (Ctrl + minus on Windows/Linux, Cmd + minus on Mac) in case the consent buttons are below the fold.
- Try a different browser to confirm whether the issue is browser-specific.
Disable ad-blockers and other extensions
Ad-blockers or other browser extensions can interfere with the cookie wall, causing issues such as a faded download box, a grayed-out blue button, or an unresponsive T&Cs message.
- Disable any ad-blockers and refresh the page.
- Temporarily disable other browser extensions, such as anti-virus or security plugins.
Adjust your browser zoom
Buttons or interactive elements might not appear due to zoom settings. Try zooming out: Windows/Linux Ctrl + -, Mac Command + -.
Try a different browser or incognito mode
Switch to a different browser to see if the problem continues, or use incognito/private mode (which disables most extensions by default).
Check network restrictions
Corporate networks or company devices might block elements necessary for WeTransfer's functionality. Consult your IT department to verify that WeTransfer is allowed on your network.
Accept cookies manually
If the cookie pop-up doesn't appear, even after disabling blockers, you may need to accept cookies manually via your browser's site settings for wetransfer.com.