How do I capture browser console and network logs?

When you encounter an issue, a team member may ask you to record your browser's Console messages to see error messages and your Network logs to capture network activity. Capture a screenshot of any error and send it to us along with a description of the issue.

Google Chrome

1. Right-click on the page and select Inspect (or press Ctrl+Shift+I on Windows/Linux, Cmd+Option+I on Mac).
2. Select the Console tab. Keep it open while reproducing the issue. Refresh the page if needed to capture errors.
3. Right-click anywhere in the Console and select Save as... to export console messages as a log file.
4. Switch to the Network tab. Reproduce the issue again to capture network activity.
5. Right-click any entry in the network log and select Save all as HAR with content to export network logs.

Firefox

1. Open the Firefox menu (three horizontal lines, top right) > More tools > Web Developer Tools. Or use Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac).
2. Select the Console tab. Keep it open while reproducing the issue.
3. Right-click in the Console and select Export Visible Messages To > File to save console output.
4. Switch to the Network tab. Reproduce the issue again to capture network activity.
5. Right-click any entry under the File column and select Save All As HAR.

Microsoft Edge

1. Right-click on the page and select Inspect, or press F12.
2. Select the Console tab. Keep it open while reproducing the issue.
3. Right-click in the Console and select Save as... to export console messages.
4. Switch to the Network tab. Reproduce the issue again to capture network activity.
5. Right-click any entry in the network log and select Save all as HAR with content.

Safari

1. Open Safari Settings (or Preferences) > Advanced and enable Show features for web developers (older versions: Show Develop menu in menu bar).
2. From the menu bar: Develop > Show Web Inspector. Or use Cmd+Option+I.
3. Select the Console tab. Keep it open while reproducing the issue.
4. Switch to the Network tab. Reproduce the issue again to capture network activity.
5. Click the Export icon at the top right of the network log to save the HAR file.