Sometimes, members of our Support Team will ask you for some information in order to verify that you're the owner of your account.
Why we do this
We request this information in order to keep you safe — to ensure we're not divulging any information related to your account or transfers to anyone else except you, that we're not taking any action you don't want us to, and to keep your wider sphere of personal information and data protected.
We won't be able to share information regarding your account or take any action on your behalf until we verify you.
Information we could request
- Payment information relating to your paid subscription, such as the last 4 digits of the debit/credit card you used when signing up, or other payment method information.
- A reply from the email address linked to the account or subscription in question.
- A screenshot of a WeTransfer charge on your billing statement.
What we'll never ask you for
- Your full card details, or access to your PayPal account.
- Any account verification information over the phone, or via a text message.
- That you download or upload a transfer to prove you own the account.
If we ever ask you for verification information such as a screenshot of your billing statement, you're more than welcome to blur out or hide any information you don't want us to see. We can securely delete or redact any information provided in the name of account verification.