Somebody sent a transfer using my account or email address

Usually, the person who sent the transfer may not realize they are using someone else’s account. This can happen when an account is left signed in on a shared device, such as a public computer, or when login details are saved in a shared browser. As a result, someone may unknowingly access another person’s account and send a transfer from it.

If you think someone has accessed your WeTransfer account without your permission, or you see a transfer you do not recognize, follow these steps to secure your account.

Secure your account

1. Log in to your WeTransfer account.
2. Go to Account Settings > Profile and Security.
3. Choose log out all active users to remove access from other devices.
4. Change your password.
5. Enable two-factor authentication for an extra layer of security.

If you see unknown transfers in your Sent Transfers list, go to the Transfers tab and delete them.

Prevent this from happening again

To keep your account secure:

• Always log out of your account on shared or public devices.
• Do not save passwords on devices others can access.
• Use a unique password.
• Enable two-factor authentication.

I suspect malicious activity

In very rare cases, someone may deliberately gain access to your account or use it to send (malicious) transfers without your permission. The following warning signs may indicate suspicious activity:

• You received a notification that a WeTransfer account was created using your email address, even though you do not use WeTransfer.
• Your contacts have told you they received suspicious transfers from you that you did not send.
• You have received email notifications about transfers you do not recognize and can no longer access your WeTransfer account.

These signs may indicate that your WeTransfer account, email account, or device has been compromised.

To send a transfer through WeTransfer, someone needs access to an existing WeTransfer account or the verification code sent to your email inbox. If a transfer was sent without your knowledge, someone may have gained access to your WeTransfer account, email account, or device.

If you suspect malicious activity, please contact our Trust & Safety team using the contact option at the bottom of this page.

How to secure your email account and device

To help protect your accounts and prevent further unauthorized activity, we recommend taking the following steps:

• Secure your WeTransfer account by following the steps in the previous section.
• Contact your email provider for assistance securing your account.
• Change your email password to a strong, unique password you don't use for other accounts.
• Enable two-factor authentication (2FA) with your email provider, if available.
• Review your email account activity and remove any unfamiliar devices or active sessions.
• Scan your device for malware and remove any suspicious apps or software. A factory reset may be required.