Protecting the data of our users is of the highest importance to us, and we go to great lengths to make sure we keep it safe. This statement covers the processing activities of the WeTransfer services, software, websites, and applications.
What data we collect
Your name, email address, account information, survey answers, information about the way you interact with our services (including clicks).
Why we collect it
To conduct customer research, analysis, and audience segmentation (including the use of look-a-like audiences) to better understand our customers and their needs, and to improve and market our products and services accordingly. We could also connect your survey answers to your actual use of the services to gain more insights.
Solely if you have separately provided consent, we could use your information for personalization of our messaging and services, and for targeted advertising on both WeTransfer and third-party websites such as Google and Instagram. You can always withdraw your consent by emailing dpo@wetransfer.com.
Retention
- Contact details: 18 months after submitting.
- Survey data: anonymized after 2 months and/or after analysis is complete.
Third parties
Service providers such as our survey tooling and our customer data platform. See our privacy statement for more information. For questions or complaints about privacy, or to withdraw consent, contact dpo@wetransfer.com.