If you receive a suspicious communication from someone purporting to be WeTransfer, wait before proceeding and double-check a few things first.
We'll never ask you to
- Confirm your email address or other account credentials such as passwords.
- Download a transfer from a download link.
- Provide your full card number, or personal banking details.
We don't provide phone support, so we will never call you about WeTransfer.
How to spot a fake
- Is the layout different from the layout you usually see when opening a WeTransfer email? If so, don't use the download button or link.
- Are you being asked to enter your email address or password to download? If you don't recognise the sender or aren't expecting a transfer, treat it with extreme caution.
- Does the download button take you to our domain (wetransfer.com)? If not, the files are hosted somewhere else and never safe to download. Check by copying the link into your address bar without pressing Enter.
- Check the address mentioned in the body of the email. If it says 'someone' rather than a name/email address, that's a phishing attempt.
- If the email mentions 'WeTransfer Plus', disregard it. That's what our subscription was called many years ago.
- Check the sender's address. We always send service-related emails from '@wetransfer.com'. (Marketing emails sometimes come from different addresses; Support replies come from '@wetransfer.zendesk.com'.)
- Check the address the email was sent to. We only send a transfer email to your own email address — not to 'undisclosed recipients' or to other addresses. A Bcc definitely means we did not send the email.
Do not log in, enter your credentials, or click the download link in a suspicious transfer email.