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Know when your hospitality files get picked up

In a fast-moving industry where event briefs, menu PDFs, and booking proposals need to reach the right people on time, guessing whether a file landed is not an option. WeTransfer shows you the download status of every transfer from your account, so you always know where things stand.

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Hospitality teams send materials constantly, from catering proposals and venue floor plans to staff schedules and supplier contracts, and confirmed delivery is part of keeping operations running smoothly. WeTransfer records download activity the moment a recipient collects your files, giving you a live status update without needing to send a chaser. When you send to multiple contacts by email, each person gets their own individual status, so you can see at a glance which venue manager, agency contact, or client has picked up their copy. For transfers where a verifiable record matters, enabling Access Control prompts each downloader to verify their email address first and sends you a notification each time someone accesses the files. If a transfer is intended only for specific people, such as a confidential rate card or an exclusive event brief, Restricted downloads locks access to a named list of approved addresses.

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FAQs

All your questions answered.


Go to your Transfers panel and open the relevant sent transfer. For email transfers, you will see a status indicator next to each recipient's address showing whether they have downloaded, along with the exact date and time once they do. This works for any file you send, from banquet setup decks to signed proposal PDFs.


Yes, but you need to enable it before sending. Turning on Access Control with the Tracked downloads option means anyone who opens your link must verify their email address first, and you receive a notification each time a download happens. This gives you a clear activity log for time-sensitive materials like contracts, rate agreements, or event run sheets.


Yes. When you send a transfer by email to multiple recipients, each address is tracked individually in your account. You can see which contacts have downloaded and which have not, so you know exactly who still needs a follow-up rather than sending a blanket reminder to everyone.


Before sending, enable Access Control and choose the Restricted downloads option. You provide a list of approved email addresses, and only people whose addresses match that list can open the transfer after verifying their email. This is useful for distributing exclusive pricing, confidential event proposals, or onboarding packs to named contacts only.


WeTransfer handles virtually any file type without altering or compressing them, including PDFs, Word documents, spreadsheets, presentation decks, high-resolution venue photography, video walkthroughs, and design files. Files arrive exactly as uploaded, with no quality loss, which matters when you are sharing polished materials like lookbooks or event branding assets.


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