To make sure we know what to expect from each other, WeTransfer has written down the conditions that apply when it provides services to its users.
By using the website or file transfer service you agree to be bound by these Terms of Service, the Notice and Take Down policy and the Privacy & Cookie Statement. The provisions of these Terms apply to both the regular WeTransfer service and our WeTransfer Plus service, unless explicitly mentioned otherwise.
To enable easy reading of this document, we have separated the text into a left column, with the binding text in ‘legal speak’, and a right column, with the non- binding text in simple speak. We hope this helps you to get a good understanding of what we offer you, what you can expect from us and what we expect from you.
The Terms of Service and underlying Notice and Take Down Policy (“NTD Policy”) and Privacy & Cookie Statement (“Terms”) are an agreement between you (“You”, “Your”, etc.), the user of our file transfer services (“Service”) provided through the website or domain WeTransfer.com (“Website”) or Your WeTransfer Plus account (“Account”) and WeTransfer B.V. (“WeTransfer”, “We”, etc.), with its main office at Oostelijke Handelskade 751, 1019 BW Amsterdam, the Netherlands, registered at the Dutch Chamber of Commerce under 34380998. WeTransfer is the owner and rights holder of the Website and provider of the Service.
By accessing or using any part of the Website, creating an Account and/or using the Service You agree to be bound by these Terms, including the NTD Policy and Privacy & Cookie Statement that form an integral part of these Terms. In the event that WeTransfer finds or is notified of presumed unlawful activity, WeTransfer reserves the right to follow the procedure described in the NTD Policy. For more information on how WeTransfer handles personal data and cookies, please see our Privacy & Cookie Statement.
These Terms supersede any and all prior oral and written quotations, communications, agreements and understandings between You and WeTransfer. These Terms shall apply in preference to and supersede any and all Terms of any use of any kind by You. In case these Terms shall become partly invalid, You and WeTransfer remain bound to the remainder of these Terms.
Note that WeTransfer may revise these Terms from time to time. Each revised version shall be dated and posted on the Website. WeTransfer recommends that You review the Website from time to time and take note of any changes. If You do not agree with the Terms, including the NTD Policy and Privacy & Cookie Statement, You should not or no longer access or use the Website and/or Service. By continuing to use the Website and/or Service You accept any changes made to the Terms, including the NTD Policy and Privacy & Cookie Statement.
Any file transfer between You and recipients is treated confidentially. WeTransfer does not provide any search function, catalogue or listing to find transfers that would be available, except if You are holding a Plus account as to ensure that you can find your own transfers. WeTransfer will not look into your transfer or files, unless this is necessary and in line with our Privacy & Cookie Statement, for instance to provide You with (technical) support on Your request. Please be careful to distribute download links - whoever is passed on or has access to a download link can download the files contained in that transfer.
WeTransfer provides You with the infrastructure and facilities to transfer digital files up to 2 gigabyte (GB) per transfer to others and/or Yourself over the internet via our Website under the conditions as stipulated in these Terms. WeTransfer transfers all kinds of files, subject to these Terms. Our regular Service is free from registration and charge thanks to the full-page wallpaper ads from our selected advertisers and artists on the background of the Website. Special features and functionalities are available at a charge, such as WeTransfer Plus. With WeTransfer Plus, you can also make your own WeTransfer Channel.
Uploaded files are stored and available for download on WeTransfer’s servers for a period of 7 days. After this period files are permanently deleted to make room for new transfers. Each file can be sent to up to 20 email addresses per transfer, though each email is sent separately to each individual recipient. When You have successfully uploaded Your files, both You and the recipient(s) each receive a personal email with download details, including a download link.
WeTransfer Plus is a subscription version of the regular WeTransfer with advanced facilities to manage Your files under the conditions as stipulated in these Terms. The WeTransfer Plus Service enables you to transfer digital files up to 20 gigabyte (GB) per transfer. Each file may be sent to up to 99 email addresses per transfer, though each email is sent separately. You may transfer an unlimited amount of files, provided Your storage for transferring purposes does not exceed 100 GB in total. WeTransfer stores and holds available the files You transfer through our Service for a standard period of 30 days, unless you choose to have it stored for a shorter or longer period provided You hold an active Account. When your WeTransfer Plus account is terminated, your files are permanently deleted.
WeTransfer Plus provides You with our Service on Your personalized subdomain, three wallpapers spaces and a customizable email template in the form of Your own WeTransfer Channel (“Channel”). WeTransfer is not liable to You or any third party for any damages arising out of the use, reuse, or adaptation of background Wallpapers chosen independently by You, including but not limited to, copyright protected works and/or trademarks. WeTransfer does not hold a listing of active Channels, but please keep in mind that Channels are openly accessible for anyone to use. Files transferred through a WeTransfer Channel are stored and available for download for a period of 28 days.
The wallpapers, including photography, graphic design, typography, portraits and logos, as well as trademarks, service marks and trade names featured on wallpapers used within the Service, are the intellectual property of their respective rights holders. You are not allowed to copy, reproduce, make available online to the public, sell or reuse wallpapers in any way without the permission of the rights holder. WeTransfer is not responsible or liable for the contents of wallpapers, in-ad links to external websites or the contents, products or services offered on external websites. You accept that all use outside the Website is at Your own risk.
To use WeTransfer Plus, You are required to register for an Account on our Website. To register for an Account You need to fill in Your personal details, including email address, a password and payment provider of Your choice and pay the subscription fee. Make sure the personal information in Your Account is complete and up-to-date at all times. You are also responsible for keeping Your Account details to yourself as well as for any actions taking place from Your Account. You can manage the files You have stored for transferring purposes through Your Account.
For Your ease of future use WeTransfer remembers the email address(es) You enter for Yourself and those of Your recipients. For more information, see the Privacy & Cookie Statement. It is also possible to import an address by copypasting it into Your Account and to add new recipients to Your address book.
By signing up for a WeTransfer Plus Account and providing us with Your payment information, You hereby agree to the following payment terms and conditions.
The subscription fee for an annual WeTransfer Plus Account is 120 USD ($120) excluding VAT or 120 EUR (€120) including VAT per year, charged through the payment provider of Your choice. Your annual WeTransfer Plus Account will not expire after the first year, but will be renewed automatically. This means that You will be billed in advance on a recurring, periodic basis (“Billing Cycle”).
Billing Cycles are annual. We will automatically bill You each year, 2 weeks prior to the calendar day corresponding to the commencement of Your annual WeTransfer Plus subscription. You acknowledge that the amount billed each year may vary for reasons that may include but are not limited to: differing amounts due to promotional offers or changes in the amount of applicable sales tax; and You authorize WeTransfer to charge You for such varying amounts. WeTransfer notifies You via the email address You provided us when the payment of Your (next) account fee is scheduled.
The subscription fee for a monthly WeTransfer Plus Account is 12 USD ($12) excluding VAT or 12 EUR (€12) including VAT per month, charged through the payment provider of Your choice. Your monthly WeTransfer Plus Account will not expire after the first month, but will be renewed automatically. This means that You will be billed in advance on a recurring, periodic basis (“Billing Cycle”).
Billing Cycles are monthly. We will automatically bill You each month, 2 weeks prior to the calendar day corresponding to the commencement of Your WeTransfer Plus subscription. You acknowledge that the amount billed each month may vary for reasons that may include but are not limited to: differing amounts due to promotional offers or changes in the amount of applicable sales tax; and You authorize WeTransfer to charge You for such varying amounts.
We work with trusted payment intermediary Adyen (Adyen.com). Adyen supports credit cards, PayPal and local payment systems. It is Your responsibility to have sufficient balance to enable the subscription fee to be collected. WeTransfer sends you a confirmation of renewal via the email address You provided us. In the event that the subscription fee can, for any reason whatsoever, not be collected, Your Account will be terminated.
You may cancel auto-renewal on Your WeTransfer Plus subscription at any time by emailing us (firstname.lastname@example.org) or by changing Your settings in Your "Billing information" page. You must cancel Your WeTransfer Plus Account before it renews in order to avoid us billing You for next year's or month’s fee. In case of cancellation Your subscription will continue until the end of that Billing Cycle and You do not have any right to reimbursement of (part of) the subscription fee. Upon termination, Your Account, including Your personal data, address book and any files stored for transfer, are directly, automatically and permanently deleted.
If You want to use a different payment method or if there is a change in Your payment information, You may change Your Account settings as to be able to renew Your Account manually instead. You can then adjust Your Account information during the renewal process.
You are responsible for ensuring that all of Your Account information, including Your email address and all payment information is complete and up to date at all times. If Your credit card expires or the payment information is otherwise invalid, the recurring payment attempt of Your WeTransfer Plus subscription will fail, which can lead to termination of Your Account. However, You will receive a notification email about this failed attempt and You will be able to renew Your Plus Account manually.
WeTransfer provides different kinds of notification emails to users of the Service: an upload confirmation to You, a notification email to a recipient, a download notification to You and an expiry reminder email to You. Below are the details on each of these emails.
An email is sent to the email address You have provided when uploading the files. This transfer confirmation email contains: the email addresses of the recipients, the name, extension and size of the file, a download link to download a copy of the file, the date that the file will be deleted, in other words the period in which the file is available for You to download (as many times as You wish) and in the event that You have made use of the opportunity: Your personalized message.
Your recipients will receive a notification email from WeTransfer that You have sent them files. This email contains: a download button that leads to the location within the Website where the recipient can directly and securely download the file, if provided: a personal message, the email address of the sender, the name, extension and size of the file and the date that the file will be deleted, in other words the period in which the file is available for the recipient to download.
You will receive a download confirmation email when a recipient has successfully downloaded your files for the first time. This download confirmation email contains: the name, extension and size of the file, the date that the file will be deleted, in other words the period in which the file is available for the recipient to download, a direct link to download a copy of the file yourself and if used, a direct link to the subdomain on WeTransfer.com that was used to send the file from.
If the recipient does not download the transfer within 5 days after we have sent him the download notification, You will receive an expiry reminder email on the email address You have provided two days before the download link expires. This expiry reminder email contains: the email address of the recipient, the name, extension and size of the file and a direct link to extend Your available transfer period by registering for a WeTransfer Plus account. It is possible to unsubscribe from this expiry reminder email by clicking the unsubscribe link in the email.
WeTransfer does not claim any ownership of the contents of the files You transfer through our Service. You are fully and solely responsible and accountable for the files You transfer through our Service.
By using our Service You guarantee that You have, for each file, all required permissions, including from copyright and other intellectual property rights holders, to distribute, transfer, store and/or make available online as part of our Service.
WeTransfer respects Your rights and demands that You respect those of WeTransfer, its artists, advertisers and third parties. This includes respecting the right to privacy, corporate intelligence and business secrets and intellectual property rights, such as trademarks, service marks, trade names and logos. You agree not to use the Services to commit or promote, enable or facilitate unlawful or criminal acts or violations of these Terms or facilitate or promote others to do so. As a condition to make use of the Service You agree not to transfer, distribute or store any files or use any wallpapers that:
In addition, You agree not to:
WeTransfer reserves the right to investigate, provide to third parties, (temporarily) block and/or remove from its servers, without warning, any transfers, files, wallpapers and/or Accounts or to block anyone from accessing any part of the Website or Service, when WeTransfer ascertains, at their own discretion or after receiving substantiated and valid complaints, that You violate these Terms or act in violation of any applicable law or regulation.
When a Wallpaper or personal subdomain is used in violation of these Terms and/or any applicable law or regulation, WeTransfer reserves the right to investigate and/or remove, without warning, any wallpapers You display on Your WeTransfer Plus or WeTransfer Channel, or block anyone from accessing Your WeTransfer Plus or WeTransfer Channel.
WeTransfer provides its Service “AS-IS”, without warranty of any kind. Without limiting the foregoing, WeTransfer explicitly disclaims any warranties of merchantability, fitness for a particular purpose and non-infringement. WeTransfer makes no warranty that the Service is available on an uninterrupted, secure or error-free basis. Your use of the Service is at Your own risk. You acknowledge and agree that WeTransfer is not responsible for any damages to Your computer system or the computer system of any third party that result from use of the Service and is not responsible for any failure of the Service to store, transfer or delete a file or for the corruption or loss of any data, information or content contained in a file.
You will defend, indemnify and hold harmless WeTransfer, including its employees and affiliates, from and against any claims, incidents, liabilities, procedures, damages, losses and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with Your access to or use of the Service or Your violation of these Terms, including any third party claims that files submitted to the Service by You or through Your Account infringe or violate any third party rights. However, this limitation of liability does not intend to exclude the liability of WeTransfer.com for the intentional and/or deliberate recklessness of WeTransfer.com themselves (“their own acts”) and or the management of WeTransfer.com.
In no event will WeTransfer be liable to You or to any third party for any damages arising out of use of the Website or Service, whether based on warranty, contract, tort (including negligence) or any other legal theory and whether or not WeTransfer has been informed of the possibility of such damage, even if any limited remedy is found to have failed its essential purpose. WeTransfer.com will not accept any liability for damage as a result of an attributable failure in the performance of the agreement to provide the Service or pursuant to an unlawful act or whatever other reason, including, but not limited to any incidental, special, consequential damage resulting from or in connection with the use of the Service and/or the impossibility of using it insofar as this is allowed under mandatory law. In the event WeTransfer is liable for damage under mandatory law, WeTransfer’s aggregate liability to You for any and all claims arising out of or in connection with the use of the Service will in no event exceed one hundred euro (€100) per incident.
All rights and obligations arising out of or in connection to these Terms are construed, governed, interpreted and enforced according to the laws of the Netherlands. The exclusive jurisdiction and venue of any action with respect to any subject matter relating to these Terms will be the courts located in Amsterdam, the Netherlands, unless stipulated otherwise by mandatory Dutch or international laws. You waive any objection to jurisdiction and venue in the courts of the Netherlands.
You can contact WeTransfer at email@example.com. We speak English.