WeTransfer takes your trust and right to privacy seriously and processes as little personal data as necessary. Nevertheless, to enable you to use our service and to deliver, improve and secure our service, WeTransfer needs to process some personal data. By using our service and/or registering an account you agree to have read and understood our Privacy & Cookie Statement as set out below.
To enable easy reading of this document, we have separated the text into a left column, with the binding text in ‘legal speak’, and a right column, with the non-binding text in simple speak. We hope this helps you to get a good understanding of what we offer you, what you can expect from us and what we expect from you.
WeTransfer processes your personal data for the following purposes:
WeTransfer does not sell or otherwise distribute your personal data to affiliate or third parties and will not use your personal data for any other purposes then stated above. When WeTransfer uses your data for evaluation of the use of our Website and Service as well as for statistical purposes, we only use the data in an anonymized and/or pseudonymized manner.
To use the WeTransfer Plus service, WeTransfer processes your personal data for the following purposes:
WeTransfer does not sell or otherwise distribute your personal data to third parties and will not use your personal data for any other purposes then stated above without your prior consent. When WeTransfer uses your data for evaluation of the use of our Website and Service as well as for statistical purposes, we only use the data in an anonymized and/or pseudonymized manner.
When using the regular WeTransfer service, you do not have to sign up for an account, nor is there any other kind of login procedure. When you register for a WeTransfer Plus account you have to provide some personal data. We register you in accordance with our Terms of Service.
WeTransfer also processes (personal) data through the use of cookies. Part of these data can be identified as personal data. For more detail on the use of cookies, please see the section Cookies as stated here below.
When using the WeTransfer service, WeTransfer processes the following (personal) data:
When you indicate that you want to engage in certain actions, promotions or events, we may reach out to you for the opportunity to participate.
WeTransfer stores these data for a maximum of 12 months from the expiration date of the transfer, after which all data are anonymized. After anonymization of data, we cannot link it to you anymore. The file or upload itself is stored on WeTransfer’s servers for a period of 7 days, where after it is automatically deleted from our servers.
When using the WeTransfer Plus service, WeTransfer processes the following (personal) data:
When you indicate that you want to engage in certain actions, promotions or events, we may reach out to you for the opportunity to participate.
WeTransfer stores personal data as long as strictly necessary for the abovementioned purposes. As long as you have a Plus account, it is necessary to store your data. Your data will be anonymized after a maximum of 12 months if your Plus account expires. Files uploaded while being logged into your WeTransfer Plus account will be stored by default for 30 days, unless you adjust their expiry date manually. After this period, a file is automatically deleted from our servers. Files transferred through a WeTransfer Channel are stored and available to download for a period of 28 days. After this period, files are automatically deleted from our servers.
WeTransfer places several cookies on your computer for the purpose of facilitating your use of the service and to find out how the service may be improved. Cookies are small text files that are stored on your computer by your browser when you visit a website. Examples are: your language preferences, logging into a Plus account, remembering email addresses of yourself and recipients and acceptance of the Terms and Privacy & Cookie Statement.
Our website can place these cookies for the following purposes:
For more information about the cookies we and third parties store, please click here.
If you would want to remove certain cookies, or block them from being stored in your browser, it is possible to arrange this through your browser settings for cookies. You can find these settings under the Privacy tab in the Preferences section of most browsers. Here you can specify your cookie preferences or remove cookies. Please note that if you remove or refuse WeTransfer cookies, the service might not function in optimal form.
Any file transfer between You and recipients is treated confidentially. WeTransfer does not provide any search function, catalogue or listing to find transfers that would be available, except if You are holding a Plus account as to ensure that you can find your own files. WeTransfer will not look into your transfer or files, unless this is necessary and in line with this Privacy & Cookie Statement and the Terms of Service, for instance to provide You with (technical) support on Your request. Please be careful to distribute download links - whoever is passed on or has access to a download link can download the files contained in that transfer.
WeTransfer has several partners to operate the service. When we cooperate with third parties and they process your personal data on our behalf, we make sure your personal data will be handled with the same integrity and security as we do.
WeTransfer takes appropriate technical and organizational measures to protect your personal data against loss or other forms of unlawful processing. WeTransfer is ISO 27001 certified.
The (personal) data of WeTransfer users residing in the EU, stays in the EU. If you use our service from a location in the European Union, we make sure to keep all your personal data on servers in the EU. If you use our service from somewhere outside the EU, your data are stored in the US.
You are only allowed to use our website and/or service when aged 16 and over, unless we have consent of your parents or legal guardians.
You can send your request to access, correction or deletion of your personal data to WeTransfer. You can do this by sending an e-mail to legal@wetransfer.com. Please state clear in the subject that your request concerns a privacy matter, and more specific whether it is a request to access, correction or deletion. Bear in mind that under circumstances WeTransfer requests for additional information to determine your identity.
You have a right to object to our use of your personal data. If you inform us that you do not longer wish us to process your personal data or to be approached, WeTransfer will move your information to a separate file. Your data will no longer be used for the abovementioned purposes. You can request this via legal@wetransfer.com. Please state clearly that your request concerns a privacy matter and more specifically that you exercise your right to object.
If you think we have infringed your privacy rights, you can lodge a complaint with the relevant supervisory authority. You can lodge your complaint in particular in the country where your live, your place of work or place where you believe we infringed your right(s).
When you provided your consent to us to process your personal data, you can withdraw your consent any time, without affecting the lawfulness of processing activities based on consent before its withdrawal. If you withdraw your consent, we will no longer process your personal data.
Note that WeTransfer may revise this Privacy & Cookie Statement from time to time. Each revised version shall be dated and posted on the website. WeTransfer recommends that you review the website from time to time and take note of any changes. If you do not agree with the Privacy & Cookie Statement, you should not or no longer access or use the website and/or service. By continuing to use the website and/or service you accept any changes made to the Privacy & Cookie Statement.
If you have questions about the way WeTransfer processes your personal data or the personal information WeTransfer stores about you, please contact WeTransfer by sending an email with your question to legal@wetransfer.com. We speak English.